Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform to enhance your gaming experience, ensure security, and comply with UK regulations. By continuing to use our services, you acknowledge and consent to our use of cookies as described in this policy.
1. What Are Cookies
Cookies are small text files stored on your device when you visit our online casino platform. These files contain information that helps us recognise your device, remember your preferences, and improve your overall gaming experience. Cookies are essential for the functioning of modern online gaming platforms and are widely used across the internet to provide personalised services.
Similar technologies include web beacons, pixel tags, and local storage objects, which work alongside cookies to collect and store information about your interactions with our gaming services. These technologies help us understand how players engage with our slot games, table games, and other casino offerings.
2. Types of Cookies We Use
We employ various categories of cookies to support different aspects of our online gaming platform:
- Essential cookies that enable core functionality such as account access, game loading, and payment processing
- Performance cookies that help us analyse website traffic, monitor game performance, and identify technical issues
- Functional cookies that remember your preferences, language settings, and gaming history
- Targeting cookies that deliver personalised promotions and bonuses based on your gaming interests
- Security cookies that protect against fraud, unauthorised access, and ensure compliance with responsible gambling measures
3. Purpose and Legal Basis
Under UK data protection legislation, we process cookie data based on several legal grounds. Essential cookies are necessary for contract performance, enabling you to access your account and play games. Performance and functional cookies rely on legitimate interests to improve our services and enhance user experience.
Targeting cookies require your explicit consent, which we obtain through our cookie consent banner. We comply with the Privacy and Electronic Communications Regulations and ensure all cookie usage aligns with UK Gambling Commission requirements for online gambling operators.
4. Third-Party Cookies
Our platform integrates with various third-party service providers who may place their own cookies on your device. These include payment processors for secure transactions, game developers for slot machines and live dealer games, analytics providers for performance monitoring, and advertising networks for promotional campaigns.
Third-party cookies are governed by the respective privacy policies of these external providers. We carefully select partners who maintain high data protection standards and comply with UK regulations. However, we cannot control third-party cookie practices and recommend reviewing their individual policies.
5. Cookie Management and Control
You have full control over cookie settings and can manage your preferences through multiple methods:
- Use our cookie preference centre to enable or disable specific cookie categories
- Adjust browser settings to block or delete cookies automatically
- Clear existing cookies through your browser's privacy settings
- Opt out of targeted advertising through industry opt-out tools
- Contact our customer support team for assistance with cookie management
Please note that disabling essential cookies may impact core functionality, including game access, account management, and payment processing capabilities.
6. Browser-Specific Instructions
Different browsers offer various methods for managing cookies:
- Chrome users can access Settings > Privacy and Security > Cookies and other site data
- Firefox users should navigate to Settings > Privacy & Security > Cookies and Site Data
- Safari users can find options under Preferences > Privacy > Manage Website Data
- Edge users should go to Settings > Cookies and site permissions > Cookies and site data
- Mobile browsers typically offer cookie controls within Privacy or Security settings
7. Data Retention and Security
Cookie data is retained for varying periods depending on cookie type and purpose. Session cookies expire when you close your browser, while persistent cookies remain until their predetermined expiry date or manual deletion. Performance cookies typically last 24 months, while preference cookies may persist for up to 12 months.
We implement robust security measures to protect cookie data, including encryption, secure transmission protocols, and regular security audits. All cookie processing complies with UK data protection standards and gambling industry security requirements.
8. Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in technology, legal requirements, or business practices. We will notify users of significant changes through our website or email communications. The last revision date appears at the top of this policy.
For questions about our cookie practices, data protection policies, or to exercise your privacy rights under UK law, please contact our Data Protection Officer through the customer support channels provided on our website. We are committed to addressing your concerns promptly and transparently.